At Fairy Bake House, we take immense pride in the quality of our bakes. Since our products are perishable and often custom-made, we have established the following policy to ensure fairness and clarity.
Refund & Replacement Eligibility
We stand behind our quality. You are eligible for a refund or replacement under the following conditions:
Damaged/Spoiled
The product is visibly damaged or spoiled upon arrival.
Wrong Delivery
The item received does not match your order confirmation.
Time Limit: Requests must be made within 24 hours of delivery with a clear photo and order number.
Non-Refundable Items
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Customization: Custom cakes or personalized items cannot be returned or refunded.
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In-Process Cancellations: Orders cancelled after the preparation or baking process has started.
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Delivery Failures: Orders not collected or delivered due to an incorrect address or customer unavailability.
Processing Times
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Replacements: Delivered within 5–7 business days.
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Refunds: Processed to original payment method within 5–7 business days.
